Quality of the Elderly Care Services
Partners:
Municipality of Scandiano, Union Terre Verdiane, Municipality of Trollhattan,
Municipality of Almansa (Spain) and Municipality of Blansko (Czech Republic)
Length of the project: 18 months (2008-2009)
Objectives: The main objective is to create a network
of collaboration focused on the comparison of various experiences in the
management of quality in public services in the field of elderly care services.
- to analyse the relation between the liable and the quality level of services
- to analyse the different approach to quality in services in the different
countries
- benchmarking actions
- development of common indicators
- development of a joint charter of services
Activities: 2 events of three days each.
1st Event, Scandiano, June 2008
The aim of this first meeting was to create the basis of some benchmarking
activities and the develop of new quality indicators.
Definition of 2working group:
1. Customer orientation tools in elderly care services
2. Measurement tools in elderly care services
2nd Event, Almansa, February 2009
The first objective was the analysis of the benchmarking activities carried
on after the Scandiano meeting and to evaluate the tests’ results held in
that period.
Particular attention was paid to the discussion in the working group and
to deepening of the benchmarking process in order to develop a European
“quality standard”.
3rd Event, Trollhattan, 14-16October 2009
Results: - Ability to recognise the best practices and
to implement new solutions and to learn from other experiences (bench-learning)
- Representation of a common approach among countries to manage quality
in the elderly care services
- Definition of specific tools and testing activities.
- Development of a joint process for the definition of the focus groups,
customer orientation tools
This project has been co-financed by 
See
also Project Website
- Pictures - Final Report - Material