2008 / 2010
Quality Cities has been an EU project co-financed by the Europe for Citizens programme (Action 1 – Measure 1.2 Networks of Twinned Towns). The project is the result of a project group created in the context of the Sweden Emilia Romagna Network in 2007. The group was started by some of the Italian and Swedish municipalities of SERN and today it involves also also municipalities from other EU countries. The qualitative aspect of the services provided, is one of the main features for measuring the public administrations, therefore it is fundamental for the administrations to possess and use management and quality measurement tools. Defining and then measuring the quality and the productivity results of the services provided should be the normal operating mode. The issue of quality is key in the development of public services and the creation of growth and well-being for the citizens of the municipalities involved. This theme is not only relevant at local level but also at the EU level.
The objective of this project is to create a network of collaboration centred on the comparison of various experiences in the management of quality in public services. In particular the focus is on quality in preschool education and for elderly care services offered by the municipalities involved. These two policy areas were selected since they are both managed at municipal level in all the participating countries and they are central to several European Union polices.
The areas of analysis for the programme were mainly four, 2 for the elderly care sector, and 2 for pre-school education. Each of these areas were analyzed in working groups composed by Quality Managers or Staff from services. Basically, the structure of teams was the following: two groups worked on Customer Orientation tools, while others worked on Performance Mesaurement. Each group consisted of 5-7 people from different countries, with a defined time to settle analysis of the issues proposed and develop some propositions about them.
Project Under Implementation