Funded by

Erasmus+ KA, small scale partnership

Nicola Catellani
Network Coordinator - SERN
Alessia Mereu
Communications Officer - SERN

Digital Trainers

Digital Marginalization of Vulnerable Groups

About the project

The negative impact that COVID19 has had on European society, has determined an increase in the demand for digital services to guarantee the normal development of administrative activities of local public bodies for citizens.  However, this growing phenomenon of digitization of public services has left out all those categories of adult citizens who lack the skills, knowledge and competencies to benefit from and make informed use of digital tools to access public administration services. 
Therefore, the project aims to understand what are the dynamics behind this phenomenon of digital marginalization, with the ambition to try to offer convincing solutions based on good practices implemented within the partner organizations of the project, through the improvement of informal learning opportunities for adults that can be a crucial factor of digital inclusion of these disadvantaged groups within an increasingly digitally connected society.


The concrete objectives that the partner organization would like to achieve are the following:

  • To identify the main issues related to the poor use of digital services by citizens at risk of digital marginalization in accessing digital public services, like elder people or migrants.
  • To recognize the negative factors that prevent adult learners in accessing public services.
  • To identify suitable proactive practices based on informal learning process in order to help citizens at risk of digital marginalization in accessing digital public services.


The project foresees the following activities:

  • Collection of Best Practices on Citizens’ Digital Inclusion
  • Training Seminar on How to cope with Digital Inclusion in Public Administrations 


The project will result in a better understanding of the digital marginalization phenomenon as well as in the clear recognition of the practical solutions that can be implemented to deal with it in each partner organization.